Clinical Associate I

Job Title: Clinical Associate I
Hourly Rate: DOE, $26.70 - $35.24, in addition to bonus eligibility and comprehensive benefits package
Location: Los Angeles, CA

Our Mission
Formerly known as the Ellison Institute of Technology Los Angeles, the Ellison Medical Institute strives to spark innovation, leverage technology, and drive interdisciplinary, patient-centered research to continually enhance health, reimagine and redefine cancer care, and transform lives.
 
Established in 2016 as a medical research and development center, the Institute features innovation labs for artificial intelligence and molecular analytics and was among the first organizations to vertically integrate the interdisciplinary study and treatment of disease. We offer multifaceted programs, including a preventative medicine and cancer clinic, cross-disciplinary research laboratories, a health policy think-tank, and community outreach and educational programs.

Please visit emila.org for more details.

Job Summary
The Ellison Medical Institute is seeking a compassionate, organized, and adaptable Front Office Administrator (Clinical Associate I) to join our dynamic Oncology and Preventive Health Clinic. This full-time role operates Monday through Friday during clinic hours from 8:30AM-5:00 PM. As the first point of contact for patients, this role is essential in shaping a welcoming and supportive experience—from check-in through departure—while also ensuring the smooth day-to-day operations of the front office.

Responsibilities include greeting and assisting patients, triaging incoming calls, scheduling appointments, and responding to real-time changes with professionalism and empathy. This role also plays a key part in maintaining efficient administrative workflows and upholding the highest standards of patient care, service, and confidentiality.

The ideal candidate is a strong communicator who thrives in a fast-paced clinical environment, demonstrates a high level of emotional sensitivity, and is eager to be part of an innovative, patient-centered care team.

Why You Should Join Us:

• Deliver Compassionate, High-Touch Care: As an essential part of the patient experience, you’ll help ensure a warm, personalized journey—from greeting and scheduling to check-out and follow-up support—making every patient feel valued and supported throughout their visit.
• Join a Passionate, Dedicated Team Making an Impact: Become an integral part of a clinic team deeply committed to delivering exceptional patient care. Our culture is built on collaboration, empathy, and excellence—values that guide every team member’s vital contribution to advancing our mission.
• Support Innovative, Evolving Care Models: Work alongside clinicians who continuously explore new ways to improve outcomes and personalize treatments. This role offers exposure to a cutting-edge, research-driven approach integrated into everyday patient care.

Job Accountabilities:

• Patient Check-In and Check-Out: Warmly greet patients upon arrival, verify required information, and ensure a seamless check-out process following their appointment.
• Answering Phones and Routing Calls: Manage a multi-line phone system to respond promptly to inquiries, direct calls accurately, and take detailed messages with professionalism and empathy.
• Appointment Scheduling and Confirmation: Efficiently schedule follow-up and infusion appointments while confirming future visits, ensuring clear communication with patients.
• Medical Records Management: Obtain, upload, and organize medical records within the Electronic Health Record (EHR) system (such as Epic or similar) to support clinical documentation and care coordination.
• Fax Processing and Document Routing: Review incoming faxes, identify appropriate recipients, and ensure timely and accurate distribution of documents.
•  Clerical and Administrative Support: Perform general office duties including scanning, filing, printing, and preparing documents to maintain workflow efficiency.

ADDITIONAL INFORMATION

• Required Education: Associates of Arts (AA) degree or equivalent
• Required Experience: Minimum of 6 months to 1 year of customer service experience; 1 year preferred
• Preferred Technical Proficiency: Experience in using Microsoft Suite (including Outlook), Slack, Epic (or similar EHR systems), and other digital tools essential for efficient clinic operations.
• Preferred Experience: At least 1 year of experience in health care setting  

For the safety and health of employees, guests, and patients, the Ellison Medical Institute may mandate vaccination requirements for employment. The Ellison Medical Institute's policies are always subject to review and change to ensure they are appropriate under the circumstances.

The Ellison Medical Institute is an equal opportunity employer. We believe that an inclusive, collaborative team environment is just as important to our mission as stethoscopes and microscopes. We strive to always provide employees a supportive atmosphere, so they feel confident taking creative risks toward innovation. The Ellison Medical Institute values emotional intelligence and communication with empathy and respect for others. We seek to build a diverse group of people who are curious, have a deep sense of responsibility, and the grit needed to achieve excellence.